Because we love our clients and respect their privacy we do not list company nor individual names on this page. They also told us they are very busy and would not be able to take your call. We hope you understand.
"I just want to say that I LOVE the touch base calls. When I got the call scheduling it, I thought: that is exactly what I need. I use and have always appreciated the technical support. But, there are those pesky questions that come up that you don't want to bother technical support with and those add up. It was great to have a chance to ask some of those. Having this opportunity definitely increases my user satisfaction, so if that's your goal...accomplished!
I also want to say that I have had the good fortune of having Kelle Bickel handle some of my technical support calls and I just had the chance to have the touch base call with her. She has been consistently wonderful to work with. She is friendly, clear, concise and patient. I get the sense that she truly cares about helping me get my job done and use the system the way it was designed."
---City Government Client
Cyber Recruiter is one of the finest software packages that I have ever experienced in business. The customer service and training by Visibility Software staff is equally outstanding. You will not find a better product or better people to meet the needs of the application experience for your organization. What I like most is the custom features that are built into the out-of-box software along with the outstanding customer service and training. Their periodic follow-up to ensure that you are using their software effectively for business needs is also part of their outstanding customer service."
Not for Profit Client
Thank you for the presentation today on your new version. I am so happy. Your product is the BEST!!!
Customer service is a huge priority to me. I have to say that your Customer Care person is one of the nicest and most friendly individuals I have had the pleasure to encounter. She is very through, detailed, and I am sure spends more time with customers like me than she needs to asking a million questions when she is simply calling to confirm about my service agreement. She never seems like any question is a bother or an inconvenience. She makes me feel like she has all the time in the world to speak with me even though I now that is not true.
I feel too much in today’s society we are focused on all that one does wrong, I certainly am guilty of this. But fail to take the same care in recognizing someone who provides good service even if the person is simply doing his/her job. That is why I wanted to take a few minutes to write a note about my experience. I do not know if the service she provides me is just doing her daily job and if she is going above and beyond what is required of her. But if that is all she is doing, I wish there were more people like her in the world just doing the basics of their job. I cannot say enough about her.
Not for Profit Client
Cyber Recruiter is one of the most stable systems I have ever worked with. I wish other software companies would learn something from Visibility Software.